Privacy policy

Last updated: May 2026

This Privacy Policy describes how Castiron Lift ("we", "us", or "our") collects, uses, and shares information about you when you visit or make a purchase from www.castiron-lift.com.

1. Information We Collect

Information you provide directly:

  • Name, billing address, shipping address, email address, and phone number when you place an order
  • Payment information (processed securely by our payment provider — we do not store card details)
  • Communications you send us via email or contact forms

Information collected automatically:

  • Device information: browser type, IP address, time zone, cookie data
  • Usage data: pages visited, search terms, referring URLs, and how you interact with our site
  • Order and transaction history

2. How We Use Your Information We use the information we collect to:

  • Process and fulfil your orders, including sending confirmation and shipping notifications
  • Communicate with you about your order or any queries you raise
  • Improve and optimise our website and product offerings
  • Comply with legal obligations
  • Prevent fraud and protect the security of our store
  • Send marketing communications where you have given consent (you may opt out at any time)

3. Sharing Your Information We share your information only as necessary to operate our business:

  • Shopify — our e-commerce platform provider processes your data on our behalf. See Shopify's privacy policy at shopify.com/legal/privacy
  • Payment processors — your payment is processed securely by our payment provider
  • Shipping carriers — your name and address are shared with our shipping partners to fulfil your order
  • Service providers — analytics, marketing, and customer service tools that help us operate our store
  • Legal authorities — where required by law or to protect our legal rights

We do not sell your personal data to third parties.

4. Cookies We use cookies to maintain your session, remember your preferences, and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect the functionality of our store.

5. Your Rights

UK & EEA residents (GDPR): You have the right to access, correct, delete, or restrict processing of your personal data. You also have the right to data portability and to object to processing based on legitimate interests. To exercise these rights, contact us at support@castironlift.com. You have the right to lodge a complaint with your local data protection authority (UK: ICO at ico.org.uk).

California residents (CCPA): You have the right to know what personal information we collect, request deletion of your data, and opt out of the sale of your personal information. We do not sell personal information. To exercise your rights, contact us at support@castironlift.com.

6. Data Retention We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, and reporting requirements. If you wish to request deletion of your data, contact us at support@castironlift.com.

7. Data Security We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All transactions are encrypted using SSL technology.

8. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us For any privacy-related questions or to exercise your rights:

Castiron Lift 416 Broadway, STE 11, Albany, New York 12207, United States Email: support@castironlift.com Website: www.castiron-lift.com